Spearhead Training > In-company Sales > Incoming Calls Sales Training
Incoming Calls Sales Training
A one-day in-company workshop
This course is for those who sell to customers who call your company. The programme includes numerous exercises, including tutor feedback, to ensure each delegate leaves the course with a plan of how to better sell when a customer ‘phones.
This training course is available as an in-company option only. We can also tailor this course or create a bespoke sales training course for you.
Programme Contents
The Challenges of selling by telephone
The reasons for loosing customers
The importance of 1st impressions
Building customer rapport
- Matching the customer
- Identifying customer type
- Fulfilling buying needs
Communication by Telephone
- Listening Skills
- Identifying customer needs
- Questioning skills
- Building and supporting needs
Up-selling
- Using the benefit concept
- Increasing the need awareness
- The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Being the No. 1 supplier
Dealing with questions
Closing the sale and securing the business
Ending the call positively
Self development plan
The reasons for loosing customers
The importance of 1st impressions
Building customer rapport
- Matching the customer
- Identifying customer type
- Fulfilling buying needs
Communication by Telephone
- Listening Skills
- Identifying customer needs
- Questioning skills
- Building and supporting needs
Up-selling
- Using the benefit concept
- Increasing the need awareness
- The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Being the No. 1 supplier
Dealing with questions
Closing the sale and securing the business
Ending the call positively
Self development plan