Spearhead Training > In-company Management > Conflict Management Training Course
Conflict Management Training Course
Managing conflict in the workplace
ONE DAY WORKSHOP
Many managers have to deal with conflict on a regular basis. This course provides delegates with valuable skills to deal with these situations. Delegates will have the opportunity to discuss their individual situations and how they can be dealt with to achieve the best possible outcome. The different types of difficult people are considered in order to give delegates a greater understanding of these personalities. Delegates will leave with greater confidence and a clear plan regarding how they can deal with conflict in the workplace.
Programme Contents
• Elements of a Conflict
• The Effects of Conflict
• Working Relationships
- Understanding Different Personality Types
- Dealing with Different Expectations and Work Ethics
• Difficult People
- Who Are They?
- Why they are Difficult
- How to deal with Them
- Changing Difficult Behaviour
• Communicating with Difficult People
- Giving and Receiving Criticism
- Making and Refusing Requests
- Responding with Confidence and Composure
- Addressing Hostility and Aggression
- Using Body Language
- Words to De-escalate and Win
- Timing the Communication
• A Checklist for Dealing with Conflict
• Case Example of Conflict People
• Delegate Action Plans
• The Effects of Conflict
• Working Relationships
- Understanding Different Personality Types
- Dealing with Different Expectations and Work Ethics
• Difficult People
- Who Are They?
- Why they are Difficult
- How to deal with Them
- Changing Difficult Behaviour
• Communicating with Difficult People
- Giving and Receiving Criticism
- Making and Refusing Requests
- Responding with Confidence and Composure
- Addressing Hostility and Aggression
- Using Body Language
- Words to De-escalate and Win
- Timing the Communication
• A Checklist for Dealing with Conflict
• Case Example of Conflict People
• Delegate Action Plans