Advanced Supervisory Skills Training Course

A three-day in company training course

3 Days - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

 

• Course Overview:
• Explore ways to give top-level individual performance whilst supervising others to work as a high performance team. This two-day advanced level course will provide an effective framework for continuous development for supervisors.

 

Programme Contents

Review of Basic Management Concepts
- Supervision and First Line Management
- Responsibilities and Objectives
Action Centred Leadership
- Leading from the Front
- The Skills of the Empowering Supervisor
- Motivating the Team
- Mentoring
Setting Objectives and Planning
- Action Plans and Key Tasks
Budgeting and Control
- Forecasting and Measuring
Interviewing Skills
- The Selection Interview
- The Appraisal
- The Counselling Interview
- Practical Exercises and Case Studies
Handling Conflict
- Reasons for Conflict
- Recognising Conflict
- Handling Difficult People
- Employee Attitudes
- Negotiating Acceptable, Workable Compromise
- Practical Exercises
The Supervisor and the Law
- Equal Opportunities
- Race and Sex Descrimination
- Hiring and Dismissal
- Employee Obligations

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