PA's Guide to Team Working

Working effectively with others

1 Day - On Request

PA's play a vital role in supporting management and are key members of many management teams. This one-day workshop looks at team working from the PA's perspective.

Using a lively mixture of tutor led discussion, exercises and case studies this programme shows you how to work effectively with others, so helping you to succeed in what is often a very demanding role.

 

Programme Contents

Supporting Management
- The Three Elements
Working with Others
- Creating Successful Working Partnerships
- Using Your Personal Power
- Motivating Yourself and Others
Difficult People and Situations
- Managing Difficult Situations
- Handling Criticism Well
- Difficult People and How to Work with Them
Influencing Skills
- Models of Communication
- Building Rapport
- Crystal Clear Instructions
- Getting Your Ideas Accepted
- Creating Win/Win Solutions
Being a Team Player
- Successful Teams
- What is Your Role?
- Assessing Your Team Qualities
Personal Action Plans