Spearhead Training > In-company PA > PA Training
PA Training
PA Training
A ONE DAY WORKSHOP
This course covers the key aspects of the PA role. The PA takes responsibility for much of the organisation and co-ordination in the office. It is a task that requires tact, diplomacy the ability to communicate with all levels. A good PA makes an enormous contribution to organisation’s effectiveness and requires numerous professional skills to be successful in this role.
Open course option
Programme Contents
• What is your role?
• Developing a the right Image
- Characteristics of a professional PA
- Improving your Credibility
- Developing Confidence and Self Esteem
• Taking on More Challenging and Responsible Activities
- Decision Making and Proactive Problem Solving
- Key Steps to Solving Problems
- Prioritising and Goals Setting
- Delegating Tasks
• Managing your Boss
• Dealing with More than one Manager
• PA Communication Skills
- Listening Skills
- Giving and Getting Instructions
- How to Say “No’ Positively
• Dealing with Interruptions
• Call Screening
• Stress Management
• Goals for Your Job and Career
• Developing a the right Image
- Characteristics of a professional PA
- Improving your Credibility
- Developing Confidence and Self Esteem
• Taking on More Challenging and Responsible Activities
- Decision Making and Proactive Problem Solving
- Key Steps to Solving Problems
- Prioritising and Goals Setting
- Delegating Tasks
• Managing your Boss
• Dealing with More than one Manager
• PA Communication Skills
- Listening Skills
- Giving and Getting Instructions
- How to Say “No’ Positively
• Dealing with Interruptions
• Call Screening
• Stress Management
• Goals for Your Job and Career