Negotiation Skills Training Course

a two-day in-company training programme

2 Days - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

 

• Course Overview:
• This course is for anyone who may need to negotiate with others. As such it is very suitable for managers, supervisors and team learders. The course covers how to achieve effective outcomes especially in reference to difficult situations. Delegates will discover their individual style of negotiation and how to develop their style to become highly effective negotiators. This is a participative course which includes exercises and role play with tutor feedback and review.

 

Programme Contents

• The Difference Between "Selling" Ideas and "Negotiating" Solutions
• Negotiating Styles
• - Delegate Exercise
• Improving Communication Skills
• - Models of Communication
• - Transactional Analysis
• - Questioning
• - Listening
• - Non Verbal Communication
• Characteristics of Successful Negotiators
• Qualities Found in Negotiation
• The Essential Skills of Negotiation
• - Laying the Foundations for Success
• - Behaviour Patterns
• - Assessing Bargaining Power
• Planning the Negotiation Strategy
• - Setting Objectives
• - Identifying the Gap/Overlap
• - Costing the Variables
• - Identifying Concession Areas
• - Identifying Potential Conflict
• Creating the Right Climate
• Case Studies
  
• Practical Negotiation Role Plays