Influencing Skills Training

A one-day in-company training programme

1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

 

• Course Overview:
• This course covers how to communicate persuasively without resorting to high pressure tactics. Delegates will learn how to develop rapport and build agreement through persuasive techniques. Delegates will also discover how they can negotiate with others and reach satisfactory outcomes that both parties find acceptable.

 

Programme Contents

Positively influencing people – the principles
Communicating persuasively
Understanding what the other person really wants
Using conversational questions
Summarising and paraphrasing
Structuring the conversation
What is your communication style?
“Selling” your ideas
Dealing with disagreements
How to be empathic
Positive behavioural techniques
Difficult messages and how to deliver them
Overcoming objections
Responding to challenging questions
The keys to negotiation
Achieving win-win
Getting buy-in and agreement
Action Plans