Spearhead Training > In-company Business > Assertiveness Training Course

Assertiveness Training Course
a one-day in-company training programme

Assertiveness is the art of confident communication. It is a skill that enables people to be more confident and to say the right thing at the right time. Assertiveness increases the chance of success in any human transaction and as such assertiveness is for everyone. A practical and informative workshop.

This training course is available as an in-company option only. We can also tailor this course or create a bespoke training course for you.

For an open course option, click on the link below
Assertiveness Workshop

Programme Contents

What is Assertiveness?
- What It is Not?
- Why We Need It?
- Assertive Aims?
- Why It is Not Easy?
Counselling Yourself?
- The Need to Control Reaction?
- Learning to Respond?
Two Way Communication?
- Listening?
- Your Voice?
- Body Language?
How to be Assertive?
- The Three Steps?
- Seeking Workable Compromise?
Key Assertiveness Techniques?
- PMA?
- Fogging the Issue?
- Broken Record?
- Discrepancy Assertion?
- Negative Feelings Assertion?
- Saying No?
- Responding to Aggression or Passivity?
Working With Assertiveness?
- Practical Skill Development Exercises?
- Instant Role Play?