Managing Conflict Training Course

Who Will Benefit From This Course?

If you need to know how to effectively deal with conflict and difficult people this course is for you.

What is included in the fee

In a very interactive and practical style the course takes delegates through the proven ways of managing conflict. Perhaps just as important are the techniques given on the course for reducing or even eliminating the causes of conflict. The techniques of communicating and working with "difficult people" are covered in detail.

Course Objectives

• - To clarify what constitutes conflict in the workplace.
  - To assist you in calculating the potential cost of conflict in your own organisation.
  - To enable you to recognise the characteristics of awkward people.
  - To discuss proven methods of productively managing the awkward character
  
• - To set action plans

What You Will Gain

Some positive ideas for dealing with difficult people. Communication techniques that will improve your self confidence and enable you to stay in control. You will also learn a portfolio of skills and techniques, including body language and the best choice of words, to de-escalate difficult situations. You will examine techniques for changing behaviour - both your own and that of difficult people. You will be able to recognise the characteristics of awkward people.

Course Timings

- Start: 9.45 am - Finish 5.00 pm

Delegates Comments

"Tutor delivered the course in a professional and understanding manner which made it enjoyable and more importantly practical."
"The entire course was dealt with successfully."
"Friendly, receptive and accommodating."
"Enjoyed the way the course was delivered - I had some anxieties prior to the course but way it was done worked well."

Recommended Follow-on Course

Delegate spaces available on the following course dates: