Selling By Telephone

Selling By Telephone
The right way to win business on the telephone

Selling by telephone is arguably more difficult than face to face selling. This telephone sales training course covers all key aspects of telephone selling from cold calling to appointment making, objection handling and closing the sale.

This telephone sales training is a course for those who have to react positively and be able to persuade pleasantly. To master the art of selling by telephone requires an understanding about why and how people make decisions to buy. To positively influence others, one must know about effective sales techniques and make sure that high pressure tactics are not used. A good telephone manner is obvious but there is a lot more to it than just remembering to smile.

Programme Contents
The Vital Importance of First Impressions
Telephone Tactics
Your Voice
Questioning Techniques
Listening Skills
Why People Buy
Planning Outgoing Calls
Making Cold Calls
Making Appointments
Opening a Call Positively
Using Benefits Effectively
Establishing Needs
Building Your Case
Dealing with Questions
Handling Objections
Closing the Call and Securing the Business
Practical Exercises
Individual Self Development

Description of Course

This telephone sales training course starts by looking at the challenges of selling using the telephone. Each step of the sales process is then covered from planning calls, the first contact, the introduction and what to say through to establishing needs, making your sales case, objection handling and closing. There are practical exercises at each key stage in order to provide delegates with the opportunity to develop their own techniques with individual review from the tutor.

Make an in company enquiry

1 Day - Non Residential
Additional Course Information

Delegate spaces available on the following course dates:

Date: 13th October, 2008
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £475.00
Online Price: £475.00 (Places Available)

Date: 15th December, 2008
Venue: Tower 42, London
Brochure Price: £495.00
Online Price: £495.00 (Places Available)

Fee includes course materials, use of video and other training equipment as required. Lunch and light refreshments are also included. Prepared key topic notes for delegates' future reference are provided. The number of delegates attending each course is limited in order to ensure individual participation.

If overnight accommodation is required we often have special arrangements with local hotels.

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