Persuading and Influencing Skills

How to reach positive outcomes

1 Day - Non Residential

This influencing training course is designed for people who have to positively influence others to achieve satisfactory outcomes. The course covers how to communicate persuasively without resorting to high pressure tactics. Delegates will learn how to develop rapport and build agreement through persuasive techniques. Delegates will also discover how they can negotiate with others and reach satisfactory outcomes that both parties find acceptable.

Delegate spaces available on the following course dates:

Fee includes course materials, use of video and other training equipment as required. Lunch and light refreshments are also included. Prepared key topic notes for delegates' future reference are provided. The number of delegates attending each course is limited in order to ensure individual participation.

If overnight accommodation is required we often have special arrangements with local hotels.

 

Programme Contents

• The Principles of Influencing People
• Persuasive Communication Skills
• Finding out What Others Want
• The Art of Using Conversational Questions
• Using Summaries to Help Understanding
• Structuring the Conversation
• Your Communication Style
• How to "Sell" Your Ideas to Others
• How to Deal with conflict and Disagreement
• Using Empathy
• Positive Behavioural Techniques
• Delivering a Difficult Message
• Dealing with Objections and Challenging Questions
• The Principles of Negotiation
• Achieving Mutually Satisfactory Outcomes
• Getting Agreement
• Monitoring Agreed Action Plans
• Action Plans

Description of Course

This one-day course covers the essential elements of influencing and persuading others. The day includes a series of exercises to develop delegates' understanding and skills. During the course you will identify your own influencing style and discover how the motivational requirements of different individuals can be used when aiming to influence and persuade. The course focuses on how to communicate persuasively without resorting to high pressure tactics and includes many key tips and techniques that can be instantly applied to influencing and persuading situations.

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